Refund, Returns and Cancellation Policy

Last updated: 1 September 2026

This page sets out how cancellations, returns, refunds, and exchanges work on shinycardboard4u.com. Trading as ShinyCardboard4u. Legal entity: POGO4U LIMITED, company number 16571073. Email info@shinycardboard4u.com.

Cancelling an order before dispatch

You can cancel or change an order until we have dispatched it. We will refund you minus a 10% cancellation fee. The fee covers bot traffic, admin, and payment costs. We waive the 10% if we made the error that led to the cancel.

Placing an order means you agree to this fee. Once a parcel has left us, use the returns process instead.

Cooling-off and Consumer Contracts rights

This policy does not take away your rights under the Consumer Contracts Regulations. If the 14-day cooling-off period applies and you return the item in the required condition, you receive a full refund. We may subtract the direct cost of return delivery where the law allows.

30-day returns window

Ask to send an item back within 30 days of delivery. After 30 days we will not refund or exchange it. The item must be unused, in the same condition as when it arrived, and in the original packaging. Keep a receipt or other proof of purchase. Gift cards and downloadable software cannot be returned. Send the goods back to us, not to a card maker.

Partial refunds

We may refund less than you paid if the item shows use, is not in original condition, is damaged, or is missing parts for a reason that is not our fault, or if it arrives back more than 30 days after delivery. If a carrier returns the parcel because the address was wrong or incomplete, we deduct shipping from the refund.

How refunds are paid

We inspect returns when they arrive, then tell you if the refund is approved or refused. Approved refunds go to the original payment method within a few working days.

If the money has not appeared, check the account you paid from, then your card issuer or bank. Times vary. If it is still missing, email info@shinycardboard4u.com.

Sale prices

Only regular priced items can be refunded. Sale items are not refundable.

Faulty or damaged items

We exchange an item only if it is defective or damaged. Email info@shinycardboard4u.com to arrange that.

Gifts

If the order was marked as a gift and sent straight to the recipient, a successful return is issued as gift credit. Otherwise the refund goes to the person who paid.

How to send an item back

Email info@shinycardboard4u.com before you post anything. We will give you the return address and instructions. You pay return postage unless the item is faulty or we sent the wrong thing. Original outbound shipping is not refunded unless the law requires it.

For items over £65, use a tracked and insured service. We cannot confirm we received a return if there is no tracking.

Delays and loss in transit

ShinyCardboard4u is not liable for extra costs from delayed, lost, or misrouted orders that are outside our control.